Universal Mania: We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
Our friendly and knowledgeable sales staff is available to help you find the product that is best for you.
Every product we ship is factory-sealed and covered by the manufacturer's warranty.
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We offer a 30-day exchange policy from the original ship date for most merchandise. A defective product can be returned for a full refund or exchange within 7 days of receipt. After 30 days, only the manufacturer's warranty applies and no returns or exchanges will be accepted.
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from us and is required for ALL returns. We reserve the right to charge a 15% restocking fee on returns. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable.
We reserve the right to return any merchandise without a valid RA# to the customer or to prorate the credit.
All returned merchandise must be in the original packaging with the UPC or bar code intact. All components, manuals, registration card(s), software, cables & accessories must be included. UniversalMania.com inspects all returns and reserves the right to return merchandise that does not meet the criteria.
Some merchandise cannot be returned for an exchange or refund. The manufacturer determines what products cannot be returned and we have no control over this. Software and games is an example of products that cannot be returned. We will notify you if the product cannot be returned when you submit for the RA #. There is absolutely no exception to this policy if we inform you that the item cannot be returned.
30 day exchange policy does not apply to special orders.
Hours: M-F 9am to 5pm EST